Pharmacy Call center Operator

• Location Type : Office
• Deadline : August 17th, 2026
• Career Level : Entry Level (Fresh Graduate)
• Employment Type : Full time
• Number of people required : 1
• Work Experience : 0-1 years

About the Job

• Maintain consistency in communication style aligned with the brand’s tone and service standards.

• Respond promptly to customer inquiries via phone, chat, social media, and digital pharmacy platforms.
  • Handle online orders, delivery requests, product availability checks, and service-related questions.
  • Guide customers on product selection, pharmacy services, and promotions.
  • Resolve customer issues, complaints, and escalations professionally and efficiently.
• Maintain updated customer profiles and call logs in the CRM system.
• Provide general information on medication use, dose timing, interactions, and storage—based strictly on approved guidelines.
• Identify cases that require professional pharmacist intervention and route them to licensed pharmacists.
• Educate customers on available screening services, MTM (Medication Therapy Management) support, and pharmacy wellness programs.
• Record and communicate medication-related concerns to the clinical/pharmacy team.
• Provide daily and weekly insights to supply chain teams on: . Frequently requested products. New product requests or trends. Delays in delivery or fulfillment issues. Fast-moving SKUs and seasonal patterns
• Follow up with dispatch and warehouse teams to ensure timely order preparation and delivery.
• Collaborate with the digital operations team to update product availability and visibility on platforms.
• Assist in tracking delivery performance and customer satisfaction related to logistics.
• Ensure a smooth end-to-end digital customer journey—from inquiry to delivery.
• Advocate for customer needs and communicate feedback to marketing, operations, and pharmacy teams.
• Participate in quality audits, service improvement initiatives, and customer satisfaction programs.

About You

Diploma/Level IV in Pharmacy from a recognized university/Collage

• Work Experience :-0-1 years experience.
• COC :- Certification is Mandatory.
• Professional license is mandatory. 
• Number of Required- one (1