Description
Social Media Manager & Customer Support
I help businesses grow by managing their social media and taking care of their customers in a friendly and professional way.
On the social media side, I handle posting, replying to comments and messages, and keeping the page active and engaging. I focus on making content that connects with people and builds trust, not just posting for the sake of it.
For customer support, I respond to customers through DM, WhatsApp, or calls, answer their questions clearly, and help them with orders. I also follow up with customers, handle complaints calmly, and make sure they feel respected and taken care of.
I’m comfortable working in fast paced environments, replying quickly, and turning conversations into actual sales when needed. My goal is always to give customers a smooth experience while helping the business grow.
I speak English, Amharic, I’m easy to work with reliable and focused on results.
