Senior Sales Operations Officer

• Location Type : Office
• Deadline : May 23rd, 2026
• Career Level : Mid Level(3-5 years)
• Language : 1
• Employment Type : Full time
• Number of people required : 1
• Work Experience : 3-5 years

About the Job

Role Purpose

The Sales Operations Officer is responsible for executing day-to-day sales operations to ensure data accuracy, timely reporting, and efficient order-to-cash processes.

As the execution arm of the Commercial function, this role ensures SAP data integrity, collections follow-up, contract tracking, and reporting discipline, enabling the Commercial Lead to focus on strategic priorities. The role plays a critical part in maintaining operational rhythm, cross-functional coordination, and commercial visibility.

Key Responsibilities

1. Contract & Commercial Lifecycle Execution

• Ensure 100% of signed contracts are logged in SAP within 6 hours of receipt. 
• Validate all commercial terms (pricing, payment milestones, delivery schedules) before system entry. 
• Track contract renewals and amendments; notify management 30 days prior to expiry. 
• Maintain and monitor performance guarantees and advance payment securities, including expiry tracking. 

2. Cash Collection & Receivables Support

• Generate and circulate weekly aging reports to the sales team. 
• Issue timely payment reminders in line with agreed collection schedules. 
• Escalate overdue accounts beyond defined thresholds with clear dispute summaries. 
• Maintain accurate and up-to-date collection logs in SAP on a daily basis. 

3. Data Accuracy & Quality Control

• Validate customer POs, invoices, and master data before SAP entry. 
• Conduct weekly audits of open sales orders, pricing conditions, and credit blocks. 
• Identify and resolve discrepancies with a zero-error tolerance approach. 

4. Sales Reporting & Performance Analytics

• Daily: Publish sales flash reports (actual vs. target) by 9:00 AM. 
• Weekly: Deliver performance reports comparing prior periods and trends. 
• Monthly: Prepare detailed analytics (Target vs. Actual, MoM, YoY, YTD vs. budget) by the 3rd working day. 
• Quarterly/Annual: Support variance analysis and executive reporting requirements. 

5. Sales Administration

• Process commercial team expense claims within 5 working days. 
• Maintain accurate filing and documentation of all commercial records. 
• Coordinate meeting schedules, minutes, and follow-up action tracking. 

6. Fulfillment Planning & Execution Support

• Maintain an order fulfillment tracker aligned with procurement, warehouse, and supplier timelines. 
• Communicate delivery schedules to internal teams and customers. 
• Track inventory allocation based on revenue priority and risk exposure. 
• Provide weekly execution updates to stakeholders. 

7. Issue Identification & Escalation

• Proactively identify operational risks such as delays, stock shortages, or contract deviations. 
• Resolve routine issues independently and escalate critical issues promptly. 

8. Order-to-Cash Cycle Management

• Follow up on contract finalization and advance payment collections. 
• Coordinate delivery, inspection, and customer acceptance processes. 
• Support invoicing by ensuring complete and accurate documentation. 
• Actively contribute to accounts receivable (AR) follow-ups and collection acceleration. 

9. Customer Coordination

• Maintain professional communication with customers on operational matters. 
• Document disputes, penalties, and claims; support resolution processes. 

10. Contract Closure Management

• Support closure activities including customer testimonials and final documentation. 
• Track release of guarantees, samples, and outstanding contractual obligations. 

11. Systems & Dashboard Support

• Execute daily SAP transactions (sales orders, deliveries, billing, pricing updates, credit release requests). 
• Maintain accurate and real-time contract and sales databases. 
• Refresh Power BI dashboards daily, ensuring up-to-date KPIs (bookings, billings, backlog, collections). 
• Support automation of recurring reports and analytics. 

12. S&OP & Cross-Functional Coordination

• Prepare demand and performance data packs for weekly S&OP meetings. 
• Ensure alignment across sales, marketing, finance, and supply chain through accurate data sharing. 

About You

Minimum Requirements

Education

• Bachelor’s degree in Business Administration, Finance, Economics, Accounting, Statistics, or IT 

Experience

• 2–4 years of experience in Sales Operations, Commercial Support, Finance, or Data Analysis
• Experience in technology, IT equipment, or consumer electronics is strongly preferred 

Technical Skills

• Excel (Advanced): Power Query, complex formulas, PivotTables, XLOOKUP/VLOOKUP 
• Power BI (Intermediate): Dashboard creation, publishing, and refresh management 
• SAP or ERP Systems: Sales order processing, billing, and reporting 
• Contract Management: Commercial contract tracking and receivables monitoring 

Core Competencies

• Attention to Detail & Data Accuracy 
• Analytical Thinking & Problem Solving 
• Process Discipline & Execution Excellence 
• Communication & Coordination Skills 
• Time Management & Prioritization 
• Accountability & Ownership

Requirement Skill

• customer communication and understanding capabilities
• Customer Relationship
• CRM & ERP Systems