About the Job
Purpose of the Position:
We are looking for a friendly and professional Showroom Receptionist to join our team and be the first point of contact for our valued customers. You will play a vital role in creating a welcoming and informative environment for visitors, while providing administrative support to ensure the showroom runs smoothly.
Responsibilities:
- Professional Visitor Engagement and Management:
- Welcome all visitors with professionalism and warmth, ensuring a positive first impression of the showroom.
- Understand the needs of each visitor to accurately direct them to the appropriate salesperson or department, optimizing the customer journey and efficiency.
- Communication Handling:
- Answer and manage incoming calls with courtesy, directing queries and messages accurately to ensure smooth communication and operations.
- Stay informed about current campaigns, volume discounts, and promotional conditions to accurately respond to customer inquiries about products, providing accurate information to assist their buying decisions.
- Continuously update and maintain comprehensive knowledge of all products, including details, specifications, and benefits.
- Showroom Maintenance:
- Ensure the reception and showroom areas are clean, organized, and visually appealing, maintaining an environment that reflects the brand’s standards.
- Keep promotional materials and brochures well-stocked and accessible to visitors, supporting marketing efforts.
- Administrative and Sales Support:
- Schedule appointments and manage the showroom calendar to optimize the time of sales personnel, enhancing operational flow.
- Assist in the processing of essential documentation, such as agreements and customer information forms, ensuring accuracy and compliance with procedures.
- Support the sales team with various administrative tasks, including data entry and preparation of sales documentation, to enhance the efficiency of sales operations.
- Gain a thorough understanding of the sales process to better support sales activities and customer engagement.
- Financial Transactions:
- Handle transactions using the cash register, ensuring accuracy in the receipt and processing of payments.
- Digital Record Keeping:
- Diligently record all customer engagements on the internal digital platform, ensuring that data is accurate and up-to-date for seamless follow-up and analysis.
- Managerial Direction:
- Perform additional tasks and responsibilities as directed by the manager to meet evolving business needs and support showroom operations.
About You
Qualifications:
- Degree in any field.
- Minimum of one year of experience in a customer service or reception role (retail experience a plus).
- Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
- Strong organizational and time management skills, with the ability to prioritize tasks and multitask effectively.
- Able to operate a cash register machine
- Proficient in computer use (Word, Excel, Google applications).
- A positive and professional demeanor with a focus on exceeding customer expectations.
- Ability to work independently and as part of a team.
Required Skills
- Adaptability
- Consumer Behavior Drivers
- Emotional Intelligence
- Active listening
- Communication
Desired Skills
- Communication
- Agile Business Analysis
Deadline: December 27th 2024