Customer Service & Marketing Manager

Location Type : Office

Deadline : November 4th, 2026

Career Level : Senior(5-8 years)

Language : 1

Employment Type : Full time

Number of people required : 1

Work Experience : 5-8 years

Managerial Experience : 3-5 years

About the Job

• Customer Relationship Management: Establish and maintain strong relationships with property owners, tenants, and other stakeholders to ensure customer satisfaction, loyalty, and retention.
• Customer Service Delivery: Oversee customer inquiries, complaints, requests, and service issues, ensuring timely resolution and effective follow-up.
• Marketing Strategy: Develop and implement marketing plans to promote the company’s property management services and strengthen its market position.
• Business Development: Identify new business opportunities, attract potential property owners and clients, and expand the company’s property management portfolio.
• Tenant and Owner Engagement: Coordinate regular communication with property owners and tenants regarding property management services, maintenance updates, service charges, and other relevant matters.
• Service Quality Improvement: Monitor customer feedback and service performance, identify gaps, and recommend improvements to enhance the customer experience.
• Market Research: Conduct market assessments to identify customer needs, competitor activities, emerging trends, and opportunities for service improvement.
• Brand Promotion: Coordinate promotional campaigns, public relations, digital marketing, and other activities that enhance the company’s reputation and visibility.
• Coordination with Internal Departments: Work closely with property management, maintenance, finance, leasing, and other relevant departments to ensure timely and integrated service delivery.
• Performance Monitoring: Establish and monitor key performance indicators (KPIs) related to customer satisfaction, complaint resolution, client retention, new client acquisition, and marketing effectiveness.
• Reporting: Prepare periodic reports on customer service performance, marketing activities, customer feedback, business development opportunities, and recommended corrective actions.
• Team Leadership: Supervise, coach, and evaluate departmental employees to ensure accountability, professionalism, and achievement of departmental objectives.
• Sales & Leasing: Set sales/leasing targets, train agents on sales techniques, and manage the lead-to-lease/sale conversion funnel.
• Lead Management: Oversee the CRM system to track leads, manage customer relationships, and measure the ROI of marketing initiatives.
• Brand Management: Ensure all marketing materials and communications maintain a consistent, professional brand image for GPM and its properties.

About You

• Bachelor’s degree in Marketing Management, Business Administration, Management, Communications or a related field.
• Master’s degree is an added advantage.

Work Experience

• Minimum of 5 years of relevant professional work experience in marketing, customer service, sales, leasing, business development or related sector of which at least 2 years in supervisory or managerial position.
• Experience in real estate, property management, facility management, commercial leasing, customer relationship management, or service-oriented businesses is highly desirable.

Requirement Skill

• Data analysis and market trend interpretation