Customer Service Officer – Mekelle Branch

• Location Type : Office
• Deadline : July 16th, 2026
• Career Level : Junior Level(1-3 years)
• Employment Type : Full time
• Number of people required : 1

About the Job

Ext/Vaca/045/2026

The Customer Service Officer I

• Is responsible for making/checking front office customer service support at the branch.
• will handle/Check account maintenance, payment, and collection transactions, and respond to customer inquiries
• handle cash and non-cash transactions and all customer requests at the branch.

About You

Education

• Bachelor’s Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.

Experience Requirement 

• 1 (one) relevant experience in a bank.

Competencies Required

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of the Bank’s accounting and procedures.
• Ability to respond to basic client inquiriesand instructions and the capability of advising and resolving most issues and requests.
• Excellent command of Microsoft Excel. Excellent command of Microsoft Office and good command of the core banking system